ICUS
has a series of courses geared to enhance soft skills
like customer servicing, teamwork and leadership
in organisations. These courses will assist you
and your organisation to develop or clarify the
pre-conditions for sustainable business success.
Customer
service: Our course Essentials in Customer
Service is designed to help customer service
agents manage customer enquiries in a contact
centre environment.
It covers a spectrum of skills that customer
service agents need to master in order to
stay competitive and relevant in today's
contact centre environment.
Leadership and Teamwork: This innovative
course provides practise in applying essential
leadership tools and develops the confidence to
lead people through change in dynamic workplace
environments.
